Delete Your Account
EddyTrip consumer account & data deletion · Last updated: 21 June 2026
You can delete your EddyTrip account and associated personal data at any time from the Eddytrip app. This page explains how deletion works, what happens to your data, how to reactivate within 90 days, and what we must keep by law.
How to delete your account
Use the in-app flow for the fastest result. If you cannot access the app, you can email us instead.
Delete from the Eddytrip app
Open the Eddytrip app and sign in with your email.
Go to Profile → Delete account.
Tap Delete account and confirm. We send a 6-digit verification code to your email — enter it to complete deletion.
Your account is disabled immediately and you are signed out on all devices. Your profile and booking history are kept for 90 days so you can reactivate.
Request deletion without the app
If you can no longer access the app, send a deletion request from your registered email address to legal@eddytrip.com with the subject line Account Deletion Request. We may ask you to confirm a few account details so we can verify it is really you before disabling the account.
Reactivate within 90 days
Changed your mind? You can restore your account and data if you sign in again within 90 days of deletion.
- Open the Eddytrip app or website and enter the same email address on the sign-in screen.
- We send a reactivation link to your email — not an OTP code.
- Open the link within 24 hours to restore your account, profile, and booking history.
- After 90 days without reactivation, your personal data is permanently removed and the email can be used for a new account.
Reactivation links open in the Eddytrip app or at eddytrip.com/reactivate on this website.
What happens to your data
When you confirm deletion:
- Login access is disabled immediately and all active sessions are revoked.
- During the 90-day grace period, your name, email, and location are kept only so you can reactivate.
- After 90 days without reactivation, profile information is permanently removed or anonymised.
- You will not receive marketing or service emails tied to the deleted account.
What we must retain, and why
Certain records cannot be deleted immediately because we are legally required to keep them. After deletion, we retain only the minimum data necessary to meet:
- Booking and rental records — kept for tax, accounting, dispute resolution, and platform safety obligations.
- Payment and transaction records — kept as required by applicable financial and tax law.
- eSIM purchase records — kept for the period mandated by telecommunications regulations where applicable.
These records are stored securely, used only for the legal purpose they were retained for, and deleted or anonymised once the required retention period ends.
How long it takes
Account access is disabled immediately. You have 90 days to reactivate by signing in again and opening the email link. If you do not reactivate within that window, remaining personal data is permanently removed.
Need help?
If you have any questions about deleting your account, reactivating, or your data, contact us at legal@eddytrip.com. See also our Privacy Policy.