Refund & Cancellation Policy

Before activation

An eSIM or data plan that has not been activated and not been installed may be cancelled and refunded in full, provided the request is made within the validity window shown at purchase.

After activation

Once an eSIM or data plan has been activated or installed, it is non-refundable, because the data allowance and network access become available for use immediately and cannot be returned.

Technical faults

If you experience a genuine technical problem that prevents the eSIM from working, contact Eddytrip support. If our team confirms the fault is on our side and cannot resolve it, we will provide a replacement or a refund for the affected plan. Issues caused by an incompatible or locked device, incorrect installation, or lack of network coverage in a specific area are not eligible for a refund.

Cancellation by you

Security deposit

Any security deposit is refunded after the vehicle is returned, subject to inspection. Amounts may be withheld to cover damage, missing items, traffic fines, fuel shortfalls, or late-return charges, in accordance with the rental terms provided at booking.

Cancellation by Eddytrip or the provider

If a booked vehicle becomes unavailable and no suitable replacement can be offered, you will receive a full refund of the rental amount.

Early return

Unless stated otherwise at booking, amounts for unused rental days after an early return are non-refundable.

Non-refundable

Tours, activities, and attraction tickets are non-refundable once booked. Because these are provided by third-party operators and often reserved on your behalf in advance, cancellations initiated by you do not qualify for a refund, and no-shows are not refunded.

Weather & operator cancellation

If a tour or activity is cancelled by the operator, or cannot proceed due to unsafe weather or other conditions outside your control, you will be offered a rescheduling or a full refund of the amount paid for that tour. This is the only circumstance in which a tour or attraction booking is refunded.

Operator terms

Each booking is also subject to the individual terms of the relevant operator, which are shown to you before you confirm.

Airline fare rules apply

Flight bookings are governed by the fare rules and conditions of the airline that issues the ticket. Eddytrip acts as a booking intermediary. Whether a ticket can be refunded or changed, and any penalty for doing so, is determined by the airline's fare rules for that specific ticket. Some fares are fully non-refundable.

Changes & cancellations

Any airline penalty, fare difference, or fee arising from a change or cancellation is borne by you. Requests to change or cancel a flight are processed according to the airline's rules and are not guaranteed.

Eddytrip service fee

Eddytrip's booking and service fee is non-refundable, even where the airline ticket itself is refundable.

Airline-caused cancellations or schedule changes

If the airline cancels your flight or makes a major schedule change, the airline's own refund or rebooking rules apply. Eddytrip will assist you in submitting the request to the airline.

How flight refunds are paid

Where an airline approves a refund for your ticket, Eddytrip will pass the refund to you only after we have received the funds from the airline. The time for funds to reach you also depends on your bank or card provider.