Last updated: 20 June 2026
This is a translation provided so you can read the policy in your own language. EddyTrip is a Vietnamese company and the Vietnamese version of this document is the one that legally applies. If the two differ, the Vietnamese text governs.
These are the general conditions that apply to every transaction on EddyTrip, published under Article 32 of Decree 52/2013/ND-CP. They are shown to you before you confirm an order, and they apply together with the specific terms of the product you buy.
Every price is shown in Vietnamese dong (VND) and includes all taxes and service fees payable to EddyTrip. There is no fee added after the confirmation screen.
Where a supplier charges something on the ground that we do not collect — a security deposit on a rental, a local entry fee, a fuel charge — it is named on the product page before you pay. If it is not named there, you do not owe it to us.
If your card is denominated in another currency, your bank converts at its own rate and may add its own fee. That conversion is between you and your bank; we charge and refund in VND.
An eSIM plan will provide the data allowance, validity period and network coverage described on its product page, subject to the coverage and speed the local mobile network actually delivers where you are standing. No operator can guarantee signal in a specific building or remote area.
A booking made through us will be transmitted to the supplier and confirmed, or your money returned. We do not perform third-party services ourselves and we do not warrant the supplier's own conduct beyond what the law requires of an intermediary.
Product descriptions, photographs and durations are provided to give an accurate picture. Where a photograph is illustrative rather than of the exact vehicle, room or departure, the page says so.
You can review the whole order — product, dates, traveller details, total price and the applicable refund rule — on a confirmation screen, and change or abandon it at that point. No payment is taken until you confirm.
By confirming, you accept these conditions, our Terms and Conditions, and the refund rule shown for that product.
Digital products are delivered by email and in your account. Booked services are performed by the supplier at the time and place stated on your voucher. Full detail is in our Delivery and Service Provision Policy.
Refund rules differ by product and are set out in our Refund and Cancellation Policy. The rule that applies to your order is shown before you pay and again on the order itself.
Nothing in these conditions removes a right you have under Vietnam's Law on Protection of Consumer Rights or any other law that cannot be contracted out of.
Complaints are handled under our Complaints and Dispute Resolution Policy: contact support@eddytrip.com or hello@eddytrip.com with your order reference, we acknowledge within 3 working days, and we aim to resolve within 15 working days.
We collect and use personal data as set out in our Privacy Policy, which is written to Decree 13/2023/ND-CP on personal data protection. It explains what we collect, why, who it is shared with, how long it is kept, and how you exercise your rights — including deleting your account.
We may update these conditions. The version that applies to your order is the version published when you placed it, and it is the version we will hold ourselves to.