Last updated: 20 June 2026
This is a translation provided so you can read the policy in your own language. EddyTrip is a Vietnamese company and the Vietnamese version of this document is the one that legally applies. If the two differ, the Vietnamese text governs.
Everything sold through EddyTrip is delivered digitally or performed in person by a supplier. Nothing is shipped, so there is no courier, no tracking number and no delivery charge. This policy explains how each kind of product reaches you, and what to do if it does not. It is published under Article 33 of Decree 52/2013/ND-CP.
Delivered by email to the address on your order, and available in your account under My eSIMs, normally within a few minutes of payment and no later than 24 hours.
The email contains a QR code and installation instructions. Installing the eSIM needs an internet connection, so install it before you leave home or on airport Wi-Fi — not after you land with no data.
Your data allowance starts when the eSIM first connects to a partner network at your destination, not when you buy it or install it.
There is no delivery charge. If the email has not arrived within 24 hours, check your spam folder, then contact support@eddytrip.com with your order reference.
Delivered by email as a voucher or mobile ticket, and available in your account under Orders, once the supplier confirms the booking.
The voucher states the date, time, meeting point or entrance, and anything you must bring. Entry is by showing the voucher on your phone; nothing needs printing.
The service is performed by the supplier named on your voucher, at the time and place stated on it. Arriving after a stated departure or entry time is treated as a no-show under the Refund and Cancellation Policy.
Delivered as a confirmed booking by email and in your account. The service itself is provided in person by the supplier at the agreed pickup point, address or property.
Bring the identification and, for a vehicle rental, the licence stated on your booking. A supplier may refuse the service if the traveller who arrives is not the one named on the booking, or cannot produce what the booking says they must.
Delivered as an airline booking reference and e-ticket by email once the airline issues the ticket. The airline, not EddyTrip, carries you and its conditions of carriage apply.
Digital delivery is normally immediate. Delivery can be delayed where a payment is still being confirmed by the bank, where a service requires identity verification that is not yet complete, or where a supplier has to confirm availability manually.
If a booking cannot be confirmed by the supplier, we tell you and refund the amount you paid in full. You are not left holding an unconfirmed booking.
Because nothing is shipped, no goods are at risk in transit. Responsibility for a digital product passes to you when it is delivered to the email address on your order — so check the address before you confirm. We can resend to the same address; we cannot recall a delivery sent to a mistyped one.
During a service performed in person, the supplier is responsible for performing it safely and as described. Where the supplier is a third party, our responsibility is as the intermediary that arranged and paid for the booking.
Contact support@eddytrip.com with your order reference. We will confirm what was sent and where, resend it if it was not received, and where the service cannot be delivered at all, refund it under the Refund and Cancellation Policy.