Last updated: 20 June 2026
This is a translation provided so you can read the policy in your own language. EddyTrip is a Vietnamese company and the Vietnamese version of this document is the one that legally applies. If the two differ, the Vietnamese text governs.
This policy sets out how you pay EddyTrip, what we do and do not see of your payment details, and what happens when a payment fails. It is published under Article 34 of Decree 52/2013/ND-CP.
VietQR — scan the code with any Vietnamese banking app to pay by bank transfer. The order is released as soon as the transfer is confirmed.
Credit and debit card — Visa and Mastercard, entered on the payment provider's own secure page.
We do not accept cash, cryptocurrency, or payment on delivery for anything bought through the platform. A supplier may separately collect a deposit or an on-the-ground charge in cash; where that applies it is stated on the product page before you pay.
All charges are made in Vietnamese dong (VND). Prices shown in another currency elsewhere on the site are an indication only; the amount charged is the VND amount shown at checkout.
If your card or bank account is in another currency, your bank performs the conversion at its own rate and may add a foreign transaction fee. We have no visibility of and no control over either.
Payments are processed by a licensed payment intermediary. You complete the payment on that provider's page, and are returned to EddyTrip afterwards.
EddyTrip never receives or stores your full card number, expiry date or CVV. We receive only the result of the payment, the amount, and a reference we can use to match it to your order and to issue a refund.
Before any payment step, the confirmation screen shows the product, the dates, the traveller details you entered, the total price and the refund rule that will apply. You can go back and change any of it, or leave without paying.
Once you confirm and pay, changes are governed by the refund and cancellation rule for that product.
The full amount is taken at the time of purchase. We do not hold pre-authorisations or take partial payments.
Your order is confirmed by email and in your account once the payment provider reports the payment as successful. If you have paid but see no confirmation within one hour, contact support@eddytrip.com with the payment reference — do not pay a second time.
If a payment fails, no order is created and no service is delivered. Any amount your bank has held is released by your bank, usually within a few working days.
If you are charged twice for the same order, we refund the duplicate in full as soon as it is identified. You do not need to ask.
If you believe a charge is wrong, contact us before raising a chargeback with your bank. A chargeback freezes the amount with the card scheme and takes longer to resolve than a refund we can issue directly.
Refunds are returned to the method used for the original payment. We cannot send a refund to a different card or account.
Once we approve a refund we submit it to the payment provider immediately. How long it then takes to appear depends on your bank — typically a few working days for VietQR and up to one card statement cycle for a card.
What is refundable and when is set out in our Refund and Cancellation Policy.
A payment receipt is emailed with your order confirmation. If you need a VAT invoice (hóa đơn giá trị gia tăng), email hello@eddytrip.com with your order reference and your company's tax details.